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Cook School Cancellation PolicyUpdated 2 months ago
Cancellation Policy
Our cook school classes are live, ticketed events with a small number of students; staff are booked and ingredients are purchased in advance. Due to these factors—and to prevent significant increases in our ticket prices—we operate with a strict cancellation policy, and are not able to offer flexibility for late cancellations.
If a cancellation is requested 10 business days before a scheduled class, we will issue a full refund. If we are notified 5 business days before a scheduled class, we can transfer the seat to a different date. (Please note we can only do this twice.) If a seat is cancelled within 5 full business days of a class, we are unable to offer a refund or transfer for any reason, including illness. By full business days, we mean five nights between the day of cancellation and day of class—for example, a call on Friday to cancel the following Friday's class is valid, but a call on Monday to cancel that Friday's class is not. There are no exceptions. Unlike restaurants, we are not able to rely on 'walk-ins' to take up unused bookings after this cut-off period.
We understand this can be frustrating. If possible, we recommend passing the ticket(s) on to somebody else who can attend in the seat holder's place.
Cancellation Policy for Private Events
To cancel a class, you must notify us via email at [email protected], even if you have informed us via phone call. A full refund is available if you notify us more than one month before the scheduled class. If you cancel 10 business days in advance of the scheduled class, we can offer a 50% refund. Unfortunately, any cancellations after this 10-business-day window are nonrefundable. To adjust the number of attendees, we require advanced notice of 5 business days.